Privacy Policy

Please read our policy notice which tells you how we handle your personal information.

Your personal data

This policy explains how Wylde Wanders uses the personal information provided by you and how we will communicate with you. We respect the rights of our members and visitors to privacy and confidentiality and we promise to keep your information secure. This includes the use of cookies on our website and how we use them.

Who we are

Wylde Wanders is owned and managed by Sarah Luxton. Your personal data is stored securely and you can ask for it to be deleted at any time. If any of your details change or you need to contact us, please email wyldewanders@gmail.com.

What we need

We only collect basic personal information about you; which includes name, address, email address and telephone number. This information is collected from electronic forms on our website.

Why we need it

Your contact details are required for subscribing to our monthly newsletter, placing an order, entering a prize draw or purchasing a subscription.

What we do with it

All the personal data we collect is processed and securely stored in our cloud-based database. Your privacy is of paramount importance to us and we will only contact you if we have received your permission. There will always be a method to opt out of communications eg. via an unsubscribe button at the bottom of an email.

Please note, that it may not be possible to opt out of statutory communications such as order processing or transaction notifications, should you purchase anything from us and you will continue to receive these even if you have opted not to receive marketing communications.

Payments are processed through Wix or Paypal and we do not have access to your credit/debit card details.

What we DO NOT do

We will never sell your data to anyone else or share it without your permission
We will not put undue pressure on you to renew a subscription

How long we keep it

We will keep your data for the period of time you are either a member, client or subscriber. You may ask for your data to be deleted by sending an email to wyldewanders@gmail.com

What are your rights?

You have a right to request to see the information that we hold about you and have it corrected or deleted if necessary.

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can raise the matter with the Information Commissioner’s Office (ICO), their website is ico.org.uk

Our website uses cookies – small text files that are placed on your machine to help the site provide a better user experience. As a rule, cookies will make your browsing experience better. We do not use cookies that store financial or personal information that enables us to identify you.

What information we collect, use, and why -

We collect or use the following information to provide services and goods, including delivery:

Names and contact details
Addresses
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Information relating to loyalty programmes
Website user information (including user journeys and cookie tracking)

We collect or use the following information for service updates or marketing purposes:

Names and contact details

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details

Lawful bases and data protection rights -
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.

Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

Your right to erasure - You have the right to ask us to delete your personal information.

Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.

Your right to object to processing - You have the right to object to the processing of your personal data.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data -

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Where we get personal information from -

Directly from you

How long we keep information -

If customers set up an account with us, this remains open until they request to close it. We therefore, keep information as long as the account remains open. If a customer does not set up an account, then their information is stored for one month only.

Who we share information with
Data processors:
Wix Payments - this data processor does the following activities for us:

Processes our transactions
Paypal - this data processor does the following activities for us:

Processes our transactions

How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
https://www.ico.org.uk

Last updated
04/11/2025

You may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the All About Cookies website which offers guidance for all modern browsers. However, you may wish to note that this may mean that certain functions on our website will not work correctly without the cookies.

For more information about the cookies we use please refer to our Cookie Policy.

Links to other websites

We are keen to share details of other groups and organisations that may be of interest to you by providing links to their websites; however once you leave our site we do not have any control over that website.

Responsibility for your privacy will no longer lie with us and we urge you to ensure that you are protected by checking the organisation’s privacy policy.